Wonaco Legal Notice

Operator details, licensing authority and the complaint process for Wonaco, revised 2026-08-24.

Wonaco Legal Notice

Operator of This Website

This website is operated by NovaForge Ltd, registered at Bad Complex, Hamchako, Mutsamudu, Anjouan, Union of Comoros. NovaForge Ltd is the legal entity responsible for the Wonaco brand, the casino and sportsbook product, and the cashier that processes your deposits and withdrawals. Correspondence relating to the operator should be directed to the email address listed at the end of this page rather than to any third-party payment or game provider. The Wonaco brand and the wonacoplay.com domain are operated exclusively by NovaForge Ltd, and no other entity is authorised to represent itself as the operator of this site. NovaForge Ltd is registered in the Union of Comoros and conducts its licensed gaming operations from that jurisdiction, coordinating game supply, payment processing and player support centrally rather than through regional subsidiaries.

Content Ownership and Responsibility

All text, graphics, game thumbnails and branding displayed on wonacoplay.com are either owned by NovaForge Ltd or licensed for display from the game studios whose titles appear in the lobby, including Pragmatic Play, Evolution Gaming, NetEnt, Play’n GO and Hacksaw Gaming; their trademarks and game assets remain the property of each respective studio. Responsibility for the accuracy and legality of the content published on this site, including the descriptions of games, bonuses and payment methods, sits with NovaForge Ltd as the operator, not with the individual game providers whose titles are described. Reproducing, scraping or redistributing content from this site without written permission from NovaForge Ltd is not permitted, and any unauthorised use of a game provider’s trademark or artwork through this site should be reported to that provider directly, since NovaForge Ltd holds a licence to display the asset rather than ownership of it.

How We Treat Third-Party Information

Where this site references or links to information from a third party, including a game provider’s own RTP disclosures or a payment processor’s terms, that information is provided for convenience and NovaForge Ltd does not independently verify or guarantee its ongoing accuracy. Any discrepancy between a figure published here and the provider’s own documentation should be resolved by checking directly with that provider. This applies in particular to RTP percentages, which are set and certified by the game studio rather than by NovaForge Ltd, and to any third-party review or comparison site that references Wonaco; such external commentary is outside our control and does not represent an official Wonaco statement.

What to Do If You Have a Complaint

A complaint about your Wonaco account, a wager, or a withdrawal should first be raised with our support team, who will attempt to resolve it directly. If the matter remains unresolved after our internal process, you may escalate it to the Anjouan Gaming Board, the licensing authority overseeing licence number ALSI-152406028-FI2 held by NovaForge Ltd. This licence is not issued by, and carries no recognition from, any Australian regulator, and players outside our licensed jurisdiction access the site on the understanding that no local regulatory protection applies to their account. Where the Anjouan Gaming Board’s review does not resolve the matter to your satisfaction, no further regulatory body has jurisdiction over the dispute, since Wonaco operates under a single offshore licence rather than a multi-jurisdictional framework. Players are encouraged to keep a record of all correspondence with support, including timestamps and any reference number issued, to support an escalated complaint.

Legal and operator-related enquiries, including complaints that have not been resolved through standard support, can be sent to [email protected]. Include your registered account email and a description of the issue so the request reaches the right team without delay. For anything unrelated to account support, such as a media enquiry, a partnership proposal, or a request connected to this legal notice specifically, the same address applies; there is no separate legal department mailbox.